EXPERIENCE

 

Oct 2013 - Present

Senior MANAGER, DESIGN LEAD - Capital One

I lead the Small Business Bank customer servicing platform, focusing on the unique needs of small business owners and their support agents. I manage and develop a high-performing team of designers and researchers, fostering a customer-centric culture and driving growth through coaching and strategic hiring.

I collaborate with product and tech leaders to define experience patterns and champion user-driven strategies, delivering award-winning omni-channel solutions through innovative insights and seamless execution. I drive superior digital experiences and achieve business goals by navigating Capital One's agile environment.


OCT 2018 - Present

ORGANIZING LEAD - CCG

I pioneer the development of innovative board games across various styles and price tiers, leading collaborative teams to deliver engaging, well-designed products that seamlessly blend mechanical integrity, player appeal, and aesthetic allure.


JUN 2016 - April 2024

BOARDGAME DESIGNER

Boardgame designer creating experiences for a variety of play styles from small box quick play survival games to competitive fantasy sports games to miniature boss battlers. In all game scenarios, the purpose is build a narrative first gameplay experience that brings the player into the world built; while building mechanics that are memorable, easy to navigate, and yet challenging enough to bring depth. Currently in negotiation for a boardgame with AAA media company on an existing copyright IP.


Oct 2016 - DeC 2018

VR INteraction Designer - Richmond VR Consulting

Guiding businesses who are looking for an immersive solution to a customer problem to assess if VR is both a usable and marketable tech asset for their client’s need.

Interaction designers are at a precipice of change in the way consumers will be viewing new media. After the smart phone, computer, television, etc… the coming of Virtual Reality and Augmented Reality are going to open opportunity beyond opportunity.


Jun 2013 - Apr 2014

Experience Designer - Breakpoint Media Group

Contracted to help with UI planning and web strategies for an up and coming Media Group producing a variety of social / informational websites starting in Richmond, VA.


Sep 2011 – Aug 2013

UX DESIGN LEAD - BeeYoo

Responsible for a small design team, focusing on the brand integrity and design intent of BeeYoo, a digital marketing company and video platform that monetized the social media for thousands of celebrities though their online videos to millions of viewers. My team was tasked with a variety of projects ranging from website and mobile strategy, research, visual and experience design, marketing video reels, social media, and large scale collateral.


Oct 2008 – Sep 2011

CX Designer / Marketing Consultant / Owner - Our Time Designs

Personally created a small design and marketing start-up that supported a diverse array of clients, ranging from other ad agencies and magazines to construction companies and other small business to take advantage of advertising for the new smartphone market.


Jun 2006 – Oct 2008

LEAD DESIGNER - FN Holdings, LLC

Managed a small team of web designers and illustrators to craft the consumer ready image of FN Holdings, and the companies FN Holdings represent to create aesthetic and marketable consumer ready products by deadline for civilian and government food distribution contracts.


Apr 2005 – Feb 2006

Assistant Art Director - Wadi Corp.

Production of a wide variety of independent local news publications to over ten thousand subscribers for an assortment of weekly promotional, on-line, and print materials. Routinely engineered the marriage of content and form to create quality publications and mixed media.

 

EDUCATION / CERTIFICATIONS

 

2017 +

UX Certified

UX Management Specialty from Nielsen Norman Group


1999-2004

Bachelor of Fine Arts

Bachelor of Fine Arts specializing in Art History and Painting/Printmaking from Virginia Commonwealth University

 
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SKILLS

Strategic Direction
Talent Development
Collaborative Delivery
Organizational Design
Problem Solving
Project Management
Stakeholder Management
Business Acumen
User Research
Concepting / Ideation
Prototyping
User-Centered Design

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My Day to Day

Strategic Vision and Leadership
Team Management and Development
Stakeholder Collaboration
Operational Excellence
Design Advocacy
Portfolio Management
Risk Management
Resource Allocation
Continuous Improvement